Refund policy
Shipping area
Femboy Milk currently ships to customers within the United States only.
Order cancellations
Cancellation requests for regular, in-stock purchases must be submitted within 48 hours of placing the order.
Cancellation requests for preorder purchases must be submitted within 7 calendar days of placing the order.
To request a cancellation, email admin@femboymilkenergy.com and include your order number and the email address used to place the order.
Orders that have already been processed, fulfilled, or shipped cannot be cancelled. After the applicable cancellation period has passed, the order is considered final unless cancellation or a refund is required by applicable law.
Approved cancellations will be refunded to the original payment method.
Returns
Because Femboy Milk products are consumable goods, all sales are final and we do not accept returns.
Please do not send products back to us. Products returned without prior written authorization will not be accepted.
Damaged orders
Please inspect your order as soon as it arrives. If the shipping package or products arrive damaged, contact admin@femboymilkenergy.com as soon as possible.
Your message must include:
-
Your order number
-
A description of the damage
-
Clear photographs of the shipping package
-
Clear photographs of the damaged products
-
A photograph showing the shipping label
Please keep the damaged products and all original packaging until your claim has been reviewed.
Damaged-order refund requests are reviewed individually. Femboy Milk will determine refund eligibility after reviewing the information and photographic evidence provided, subject to applicable law.
Depending on the circumstances and extent of the damage, we may approve a full or partial refund. Claims may be declined when sufficient evidence is not provided, the damage occurred after delivery, or the claim appears fraudulent or unrelated to shipping.
Preorder and shipping delays
Preorder shipping dates are estimates unless expressly stated otherwise.
If we are unable to ship an order within the promised timeframe, we will notify the customer and provide any cancellation and refund options required by applicable United States law.
When required, customers may choose to consent to the revised shipping date or cancel the affected order for a full refund.
Refund processing
We will notify you after your cancellation request or damaged-order claim has been reviewed.
Approved refunds will be issued promptly to the original payment method. After the refund is issued, your bank or credit-card provider may require up to 10 business days to post it to your account.
If more than 15 business days have passed since we confirmed that your refund was issued, contact admin@femboymilkenergy.com.
Consumer rights
Nothing in this policy limits any cancellation, refund, warranty, or other consumer rights that cannot legally be excluded under applicable federal or state law.
Contact
For questions concerning cancellations, damaged orders, or refunds, contact: