Shipping policy

Shipping Destinations

We currently ship only within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping Rates

Shipping costs are calculated based on the delivery location and will be displayed at checkout before payment.

Orders with a subtotal of $99 USD or more qualify for free standard shipping. The qualifying subtotal is calculated after discounts and before taxes.

Processing and Delivery Estimates

Estimated shipping and delivery times are displayed at checkout. These estimates are not guaranteed and may be affected by weather, carrier disruptions, holidays, high order volumes, or other circumstances outside our control.

Preorders

Preorder products are expected to take approximately 2–3 months to be manufactured before they are ready to ship.

This manufacturing period is separate from, and not included in, the estimated shipping time displayed at checkout. The shipping estimate begins only after the product has finished manufacturing, the order has been prepared, and the package has been transferred to the shipping carrier.

Manufacturing timelines are estimates and may be subject to change. If an order contains both preorder and in-stock products, the entire order may be held until all products are available to ship.

Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout. Tracking information may take some time to update after the shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.

If you need to correct your shipping address, contact us as soon as possible at admin@femboymilkenergy.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, contact us at admin@femboymilkenergy.com with your order number. We will review the shipment and, when appropriate, assist with filing a claim with the shipping carrier.

We are not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control, but we will make reasonable efforts to help resolve delivery issues.

Damaged Packages

Please inspect your order when it arrives. If your order arrives damaged, contact us promptly at admin@femboymilkenergy.com and include:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged products and shipping packaging

Refunds for products damaged during shipping may be issued at our discretion after we review the circumstances and supporting photographs.

Questions

For questions regarding shipping or an existing order, contact us at admin@femboymilkenergy.com.